全球的国际快递服务提供商 DHL Express 为制药和临床研究领域的客户推出了巴西和美国之间的 DHL 医疗快递服务 (WMX)。考虑到可能延迟出口的监管复杂性，该运输解决方案于 2018 年 11 月开始在巴西试行，解决了客户对更快、更可预测的交货时间日益增长的需求。最终，临床试验的患者会受到积极影响，因为温度敏感的生物产品和新的患者特异性治疗将在需要时掌握在正确的手中。

　　凭借其医疗快递服务，DHL Express 可以在 24 到 48 小时内管理从巴西几个主要城市到美国大部分目的地的具有特定温度需求的紧急货件的出口和监管要求。巴西的 DHL WMX 服务点已经过升级和验证，以满足巴西联邦、州和市关于卫生与卫生部控制和许可要求的多项法规。

　　“DHL Medical Express 继续通过具有前瞻性的智能解决方案满足制药行业和临床研究部门的需求，”DHL Express Americas 执行官 Mike Parra 说。“在巴西推出这项服务完成了我们在进行大多数临床试验的拉丁美洲和南美国家提供物流解决方案的雄心。我们强大的国际网络、合规认证以及响应性、可靠性和成本效益的结合将使这项服务对临床试验价值链中的所有利益相关者都有利，”Parra 继续说道。

　　DHL Express Brazil 的 DHL WMX 临床试验平台的成功实施包括一个配备双语员工的专门客户服务中心和一个支持调查站点的入职团队。WMX 服务包括干冰供应和温控包装履行、用于下订单和订购供应的在线工具，以及连接站点的基于网络的界面——快递物流平台 (ELP)。DHL 客户服务团队和所有运营后台系统驻留在 DHL 运营中，也集成到 ELP 中。

　　“鉴于巴西监管要求的复杂性，我们的技术解决方案预先准备了调查站点要求完成的许多必要文件，同时使 DHL 能够在预订当天开始出口和财政审批流程，以减少延误，” DHL Express 生命科学医疗保健美洲总监 Brian Bralynski 说。

　　“我们成功完成了批取件，并将它们完好无损地运送到目的地，”DHL Express 巴西运营部的 William Ferreira Rocha 说。“调查人员对 DHL 在样品运输准备、延长取件时间和整体现场体验方面的灵活性的反馈非常积极。”

　　通过专门的热包装，合格的服务客户可以选择温度选项（常温、冷藏或冷冻）。预先确定的紧急情况可以避免延误，DHL 质量控制中心会 24/7 全天候监控发货。该服务能够运输实验室试剂盒和医疗设备、生物样本（血液、唾液、尿液、组织等）、研究产品、疫苗、商业和非商业用途的药物以及医疗设备。

　　DHL 是家进入拉丁美洲和南美市场的集成商，提供面向临床研究领域利益相关者需求的整体服务。它代表了历史上为该地区服务的商业运营商的新市场替代方案，并提供了一个可靠的解决方案，为医疗保健行业提供服务。

　　DHL Express, the world’s leading international express services provider, has launched DHL Medical Express Service (WMX) between Brazil and the United States for customers in the pharmaceutical and clinical research sector. The transportation solution, piloted in Brazil beginning in November 2018, addresses increased customer demand for faster and more predictable lead times, given the regulatory complexities that can delay exports. Ultimately, patients of clinical trials are positively impacted as temperature-sensitive biological products and new patient-specific treatments will be in the right hands, exactly when needed.

　　With its medical express service, DHL Express can manage the export and regulatory requirements for urgent shipments with specific temperature needs from several major cities in Brazil to most U.S. destinations in 24 to 48 hours. DHL WMX service points in Brazil have been upgraded and validated to meet several Brazilian Federal, State and City regulations around Ministry of Health & Sanitary controls and licensing requirements.

　　“DHL Medical Express continues to meet the needs of the pharmaceutical industry and clinical research sectors with forward-thinking, intelligent solutions,” said Mike Parra, CEO of DHL Express Americas. “The launch of this service in Brazil completes our ambition to offer logistics solutions in the Latin and South American countries where most clinical trials are conducted. Our strong international network, compliant certifications and combination of responsiveness, reliability and cost-effectiveness will enable this service to be advantageous to all stakeholders in the clinical trial value chain,” continued Parra.

　　The successful implementation of the DHL WMX clinical trial platform at DHL Express Brazil includes a dedicated Customer Service Center with bilingual staff and an onboarding team to support investigator sites. The WMX service includes dry ice supplies and temperature-controlled packaging fulfillment, online tools for placing bookings and ordering supplies, and a web-based interface – Express Logistics Platform (ELP) – that connects sites. The DHL customer service team and all the operational back office systems reside within the DHL operation and are also integrated into ELP.

　　“Given the complexity of regulatory requirements in Brazil, our technology solution pre-prepares many of the necessary documents required by investigator sites to complete, while enabling DHL to begin the export and fiscal approval process the day-of- booking to mitigate delays,” said Brian Bralynski Director of Life Sciences Healthcare Americas, DHL Express.

　　“We successfully completed our first pickups and delivered them in perfect condition to their destinations,” said William Ferreira Rocha, Operations, DHL Express Brazil. “Investigator feedback regarding the flexibility of DHL in sample shipment preparation, extended pick-up times and overall site experience has been very positive.”

　　Qualified customers for the service receive a choice of temperature options (ambient, chilled or frozen) through specialized thermal packaging. Pre-determined contingencies circumvent delays, and DHL quality control centers monitor the 24/7 shipments. The service is capable of transporting laboratory kits and medical devices, biological samples (blood, saliva, urine, tissues, etc.), research products, vaccines, drugs for commercial and non-commercial use and medical devices.